Welcome to the Veluma Lighting Help Center
We’re here to make your experience effortless, from choosing the right piece to unboxing it in your home.
If you don’t find your answer here, you can always reach us directly at info@veluma-lighting.com
Frequently asked questions
Shipping & Delivery
Where do you ship?
Where do you ship?
We ship to all the EU countries. Our logistics partners allow us to deliver safely and efficiently to these countries.
How long does delivery take?
How long does delivery take?
Order Processing: 1–3 business days
Delivery Time: 5–7 business days
Total estimated time: 6–10 business days
How can I track my order?
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey in real time.
You can also enter your tracking number on our tracking page : Track your Order
Do you offer express delivery?
Do you offer express delivery?
At the moment, we do not offer express delivery. All orders ship via our standard tracked shipping service.
How are items packaged?
How are items packaged?
All Veluma fixtures are double-boxed, foam-protected, and sealed for safety. Fragile components like glass or crystal are individually wrapped to prevent damage in transit.
Frequently asked questions
Orders & Payments
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are 100% encrypted for your security.
Can I modify or cancel my order?
Can I modify or cancel my order?
If your order hasn’t shipped yet, contact us immediately at info@veluma-lighting.com. Once an order is processed and dispatched, modifications or cancellations can no longer be made.
Do you charge customs or import fees?
Do you charge customs or import fees?
For EU deliveries where the order total exceeds €500, the shipment may be handled as an import shipment.
In these cases:
- Import VAT and any applicable customs charges are not included in the product price
- These charges may be requested by the courier or local customs authority upon delivery
- Payment of these charges is the responsibility of the customer
We do not control or collect import taxes or customs fees and cannot predict the exact amount, as these are determined by local authorities.
Frequently asked questions
Warranty & Product Quality
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Every Veluma Lighting product includes a 1-year limited warranty covering manufacturing defects and electrical components.
What is not covered under warranty?
What is not covered under warranty?
Damage caused by incorrect installation, misuse, or natural wear and tear is not covered.
What if my product arrives damaged?
What if my product arrives damaged?
If you received a defective or incorrect product, contact us within 30 days. We will assess and offer a replacement if applicable.
Frequently asked questions
Installation & Product Care
Are your lights easy to install?
Are your lights easy to install?
Most of our fixtures are designed for simple installation. However, for hardwired or ceiling-mounted lights, we strongly recommend professional installation by a licensed electrician.
Can I install your lights outdoors?
Can I install your lights outdoors?
Yes, but only lights specifically marked as Outdoor or Weatherproof. Check for IP ratings like IP65 or IP68 before outdoor use.
How do I clean and care for my fixture?
How do I clean and care for my fixture?
Use a soft microfiber cloth to gently wipe dust and fingerprints. Avoid abrasive cleaners or harsh chemicals. For glass and metal parts, use mild soap and warm water if needed.
Frequently asked questions
Partnerships & Trade Program
I’m an interior designer or contractor, can I partner with Veluma?
I’m an interior designer or contractor, can I partner with Veluma?
Absolutely. Join our Trade Program for exclusive pricing, dedicated support, and access to design resources.
Apply here : Partner with Us
